Terms & Conditions
Watkins & Doncaster, The Naturalists has 140 years experience specialising in the supply and manufacture of equipment for the study of Natural Sciences. If you are unable to find what you are looking for please email or telephone us.
For more information on the company, please click on Our History in the top menu bar.
Our Contact details:
Watkins & Doncaster
PO Box 114, Leominster, HR6 6BS
Phone: +44 (0)333 800 3133 or +44 (0)1568 750657
Fax: +44 (0)1568 750409
VAT registration number: GB 206 0729 90
Making A Purchase
Making a purchase could not be easier. Just browse through our online catalogue, and add any items that you wish to buy into your basket by clicking on Buy. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept payments via Visa, Mastercard, Maestro and American Expres. We do not charge for any item until it is ready for shipment, unless there is a long lead time and the authorisation to charge the card would expire. If you prefer you may send your credit card information via phone.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Once orders are processed and goods are ready for despatch we have a few shipping options:
Default shipping charges for all UK mainland & BFPO orders is £6.15 + VAT. Orders received with the Default shipping applied means that we will use either Parcelforce or Royal Mail depending on the size and weight of the parcel.
UK customers can also choose a cheaper option of Royal Mail 48 for £3.15 + VAT if the order is under 2kg and less than £60.
UK mainland customers also have a Tracked 24 from despatch option for £7.50 + VAT. Tracked 24 is sent on a 24hr service once the order is ready and packed - it does not guarantee a next day service.
Small orders that can be sent by Large Letter post will be charged at £3.15 + VAT - your invoice will detail the final shipping charge.
For UK customers outside the mainland, minimum default courier charges are applied during checkout, however if the order can be sent via Royal Mail, then the postage may be able to be reduced accordingly. You can always call us or email for a quote first. Scottish Highlands and Islands includes postcodes AB31-56; FK17-21; all IV apart from IV4-9; KA27-28; KW1-17; PA20-80; PH17-50 and ZE1-3.
Orders are despatched to the delivery address input by the customer. Please note that if any details are incorrect and the parcel is returned to us, then the customer is liable for any costs incurred for the return and the second despatch.
Post/freight for overseas orders is charged at cost. Overseas customers are liable to customs clearance fees, any applicable duty and import taxes - these are payable to the carrier service usually once the parcel reaches Customs.
Where shipping is £0.00, this is to indicate that we will calculate the correct shipping charge once your order is received as it depends on the size and weight of the parcel required. Shipping costs will be confirmed via e-mail to ensure the customer is happy to proceed before the order is finalised.
We do get very busy during the spring/summer season so please allow as much time as possible when ordering. Let us know in the special delivery instructions if you have a deadline you are trying to make, as we always do our best to deliver on time. We are a small company manufacturing our own brands products in house, so there can be delays during busy times.
UK orders once goods are prepared and ready are despatched according to the delivery service selected by the customer. If you need goods urgently it is always advisable to call us to see what we can achieve for you.
European orders are despatched on a 2-4 day service and other International orders are generally received within 5-7 working days from date of despatch. Please note since Brexit we have experienced longer delivery timescales so these are just a guide.
We usually wait until orders are complete before despatch, except where the waiting time for a particular item is likely to be long. You will always be emailed where there is a waiting time of more than 10 working days with the option to back order the outstanding item and part despatch.
All our products except books and laminated charts are subject to VAT for orders made from the UK. The standard rate of 20% VAT is applied. All goods sent directly overseas to destinations are zero-rated, however the customer may have to pay taxes and customs clearance fees in their country to receive the goods.
Credit Card Security
When an order is placed at our website, we use SellerdeckPay by ClearAccept to process your credit/debit card details. SellerdeckPay by ClearAccept is our ecommerce payment service provider, they are fully PCI DSS compliant and ensures our website is fully secure and that we comply with the latest credit/debit card fraud prevention regulations. Your card data is not sent back to us and is not written in clear text on any website.
If you are not satisfied with the product you have ordered, please contact us straight away.
If you need to reach us, please email us using the link on the Contact Us page, alternatively, you can call on +44 (0)333 800 3133 or fax us on +44 (0)1568 750409 or write to us at P O Box 114 Leominster Herefordshire HR6 6BS United Kingdom (mainland)
We are committed to privacy and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy on-line is an evolving area and this website will constantly evolve to meet these demands.
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Watkins & Doncaster or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions, reasons for purchasing and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, phone and our offline order processing system.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our Contact Us form https://www.watdon.co.uk/cgi-bin/mf000088.cgi?ACTION=SHOWFORM , or by phone on 0333 800 3133.
Some of our web pages utilise "cookies". A "cookie" is a small text file that may be used, for example, to collect information about web site activity. Some cookies and other technologies may serve to recall Personal Information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.
Some cookies are necessary for the operation of our website, if you choose to block them this website will not work for you. These are first party cookies are used for tracking your cart contents. Third party cookies include those set by our statistics package Google Analytics.
Any orders received damaged or incorrect must be notified to us within 7 days of receiving the goods.
If you wish to return goods correctly despatched for any reason, you must contact us within 7 days of receiving the goods. These goods can only be returned if they are complete with all relevant packaging in an unused and resaleable condition. We would remind you that once you have notified us of your desire to return goods there is a legal requirement for you to take good care of the goods.
You must return the goods to us at your cost to our premises: Watkins & Doncaster, Golderfield, Pudleston, Leominster, Herefordshire, HR6 0RG with a copy of the invoice where possible. Please ensure the goods are sufficiently protected and packaged for their return journey. Once we have received the returned goods and they are checked, we shall refund the total amount of money paid by you for the goods less delivery costs from the order.
If goods need to be returned to us because of a potential fault encountered, they must be returned using Royal Mail 2nd class parcel post. If the cost of this is more than £14.00 please don't send but contact us to arrange Parcelforce to collect the goods from your address. Returns postage will be reimbursed upon receipt of the goods and confirmation that a fault has been found. If we have sent Parcelforce to collect from your address and no fault is found with the goods then the customer is liable for the collection cost of £14.00 + VAT. Any faults will be repaired or replaced as quickly as possible.
Any order correctly despatched with Parcelforce but refused by the customer without prior warning initiates a 'Return to Sender'. There is a charge of £7.60 + VAT incurred which the customer is liable for and which will be deducted from any refund for the returned products.
If you have an approved Account with us, our settlement terms are 30 days. Please email or fax through your official Purchase Order to firstname.lastname@example.org or +44 (0)1568 750409.