About Us Watkins & Doncaster, The Naturalists have over 135 years experience specialising in the supply and manufacture of equipment for the study of Natural Sciences. If you are unable to find what you are looking for please email or telephone us.

For more information on the company, please click on Our History in the top menu bar.

Our Contact details:
Watkins & Doncaster
PO Box 5, Cranbrook, Kent, TN18 5EZ
Phone: +44 (0)845 833 3133 or +44 (0)1580 753133
Fax: +44 (0)1580 754054
Email: sales@watdon.co.uk
Making A Purchase Making a purchase could not be easier. Just browse through our online catalogue, and add any items that you wish to buy into your basket by clicking on Buy. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payments via Visa, Mastercard and Maestro. We do not charge for any item until it is ready for shipment. Backordered items are not charged until they are shipped. If you prefer you may send your credit card information via phone, fax or mail.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Standard forwarding charges for all UK mainland & BFPO orders is £4.50 + VAT. Small orders that can be sent by letter post will be charged at £2.00 + VAT - your invoice will detail the final shipping charge.
Post/freight for outside the UK mainland is charged at cost and within the EU is charged according to the country.
Where shipping is defaulted to £1.00 this is to indicate that we will calculate the correct shipping charge once your order is received as it depends on the size and weight of the parcel required. Shipping will be confirmed via e-mail to ensure the customer is happy to proceed before the order is finalised.

Delivery Schedule We do get very busy during the summer season so please allow as much time as possible when ordering. Let us know in the special delivery instructions if you have a deadline you are trying to make, as we always do our best to deliver on time.
UK orders once goods are prepared, are despatched on a Next Day delivery service. European orders are despatched on a 48-hour service and other International orders are generally received within 5-7 working days.
Back Orders We usually wait until orders are complete before despatch, except where the waiting time for a particular item is likely to be long. You will always be emailed where there is a waiting time of more than 10 working days with the option to back order the outstanding item and part despatch.
Tax Charges All our products except books and laminated charts are subject to VAT for orders made from the UK or the European Union. The standard rate of 17.5% VAT is applied. All customers in the European Union have to pay UK VAT unless VAT registered, but all goods sent directly overseas to non-EU destinations are zero-rated.
Credit Card Security When an order is placed at our website, you will be taken to Actinic Payments website to enter your credit/debit card details. Actinic Payments is our ecommerce payment service provider, their website is fully secure and ensures we comply with the latest credit/debit card fraud prevention regulations. Your card data is not sent back to us and is not written in clear text on any website.
Guarantee If you are not satisfied with the product you have ordered, please contact us straight away.
Reaching Us If you need to reach us, please email us using the link on the Contact Us page, alternatively, you can call on +44 (0)845 833 3133 or fax us on +44 (0)1580 754054 or write to us at P O Box 5 Cranbrook Kent TN18 5EZ United Kingdom
Privacy Policy Watkins & Doncaster does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Any orders received damaged or incorrect must be notified to us within 7 days of receiving the goods.

If you wish to return goods correctly despatched for any reason, you must contact us within 7 days of receiving the goods. These goods can only be returned if they are complete with all relevant packaging in an unused and resaleable condition. We would remind you that once you have notified us of your desire to return goods there is a legal requirement for you to take good care of the goods.
You must return the goods to us at your cost to Watkins & Doncaster, Conghurst Lane, Four Throws, Hawkhurst, Kent, TN18 5ED with a copy of the invoice where possible. Please ensure the goods are sufficiently protected and packaged for their return journey. Once we have received the returned goods and they are checked, we shall refund the total amount of money paid by you for the goods less delivery costs from the order.
Remittance Terms If you have an approved Account with us, our settlement terms are 30 days. Please fax through your official Purchase Order to +44 (0)1580 754054.